Refund policy

Cancellation/Refund Policy

Due to VHSG commitments made well in advance of the ski season AND due to weather variations and other types of travel emergencies, our refund and cancellation policies are FIRM. VHSG highly recommends travel insurance to help safeguard you against unforeseen circumstances that may occur before or during your trip. We suggest a policy which has a “Cancel for any Reason” clause.

If weather conditions do not allow use of all Hobbs time, the remaining Hobbs time may be used within two seasons. Any credit given hold no cash value. If for any reason a client chooses to leave the field early or does not ski on a skiable day, then the clients account will be charged the amount of Hobbs hours that their group used for that day. If a client is injured and/or requires any type of mountain rescue, then all Hobbs time associated with the rescue may be charged to injured guest. If Valdez Heli-Ski Guides cancels a package due to weather, then you will have the following
options:
› To reschedule for another date during the same ski season with no change
fee applied.
› To forward all monies paid to the following year with no increase in package
price.
› To forward 50% of all monies paid to the following year and receive a 50%
refund. Any package price increase will apply.
› All refunds will be sent within 60 days following their trip or cancellation date.

If a cancellation or change in dates is made, notification must be given in writing via email to VHSG. Any changes or cancellations will be charged a $250 cancellation/change fee. Deposits are refundable for cancellations made before December 1 minus the $250 cancellation/change fee. After December 1 all monies paid are nonrefundable.